All All Audio programmes Bespoke Course Materials Blended Learning Board Game/on-line learning Books CdRom resources Consultancy Digital (on-line) rentals Digital Content Library DVD resource packs - to buy DVD short term rentals DVD video Interactive DVD Interactive self-study Learning Management System On-line learning Pay As You Go Short Courses Trainer's/Tutor's resources Video resource packs Video streaming Workbooks for independent study All Super Series workbooks (5th edition) 50 Lessons A Fairweather International All suppliers Angel Productions Balance Learning Career Matters e-security-exchange Echelon Ellerton Training Services Elsevier HeeHaw Learning Nexus (previously Ivy Learning) Management Extra workbooks Management Pocketbooks Nelson Croom New Curiosity Shop Outtakes Pearson Education Qi Concepts SalesMaster Skillboosters Supernova Teams that Work Time2Study Video Arts All Change Management Communication Creativity and Innovation Customer Focus Diversity and Equality Entrepreneurship Finance General Interest / leisure Health and Safety Human Resources ICT/Computing Managing People Personal and Professional Development Quality Strategy various Workplace legislation All

Customer Service Skills: tutor's workshop pack A

Price: £1000.00
Vat: £175.00
Delivery: £10.00
Resource: Trainer's/Tutor's resources
Supplier: Balance Learning
Topic: Customer Focus
Subtopic: Customer Service

Back to search results

EachWorkshop Pack contains a comprehensive workshop script, a DVD containing a slideshow and additional video examples for the classroom activities, as well as a set of reproducible student handouts. These workshop sessions add skill development, planning and confidence building activities to the value of the DVD courses. This tutor pack corresponds to Customer Service DVDs parts 1 and 2 and the content includes:

Customer Service 1 - Preparing to Be Outstanding

Why Customer Service Always Matters

• Customer Service is Important
• Good Versus Outstanding Service
• Who Is Your Customer

Knowledge and Attitude

• Knowing Your Business Attitude
• Attitude!

Customer Service 2 - Sales Through Service Skills

Sales through Service Skills

• The Sales through Service Sequence
• First Contact

 Sales through Service Skills 

• Exploring Needs
• Meeting Needs

Based in Edinburgh, Scotland

enquiries@ellertontraining.co.uk   (+44)131 667 5570